Returns are accepted for items deemed to be faulty only.
Returns will not be accepted if the customer orders the incorrect product or simply changes their mind, the product was manufactured, painted, plated, re-packaged, cut, customised or specially procurred upon customer request. Products packaging must be undamaged in order to allow resale. Returns are only accepted for products that are faulty.
Return shipping is at the expense of the customer. Please contact us via email prior to returning goods to advise and attach original invoice.
Goods must be returned within 7 days of purchase with proof of purchase (copy of original receipt required).
Refunds will only apply once goods have been inspected and found to be faulty. The refund will usually occur within 7 business days.
If you are not sure what you are ordering or have not used the product before please ensure you are confident you are selecting the correct product for your intended purpose prior to ordering and/ or making payment. This can be acheived by visiting our website and viewing images, viewing our product catalogues for technical information, requesting samples, Google image searches, purchasing a physical sample or viewing a product at a hardware store.
Variation of Product Appearance:
No refund is given for variation of product apperance. All products may have a degree of variation. Stock may vary from one manufacturer to another. Fasteners may have indentifying markings stamped on bolt heads, screw heads or no markings at all. Fasteners appearance or plating also varies. Sometimes fasteners are more or less shiny - the product still performs the same but visually appears different.
Variation of Product Brand:
No refund is given for variation of product brand unless specified by the customer prior to ordering.
Please refer to Inox Fasteners "Conditions of Sale" document on the "Catalogues/ Forms" section of the website for more information or contact us for a copy prior to ordering.